CUATE RETURNS POLICY

We get it, sometimes something just doesn't work for you. Don't worry, as long as an item is still in its original condition, we accept exchanges, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.

If you return an item requesting an exchange within 15 days of receiving it, we'll exchange your item.

 

We do not do refunds, we can only exchange the item with something else.

Moreover, we would like to let you know that:

Hygiene and our customers’ safety is super important, so certain items can’t be exchanged including:

  • Underwear if the hygiene seal is not intact or any labels have been broken

  • Swimwear if the hygiene seal is not intact or any labels have been broken

If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to exchange it and we may have to send it back to you. All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).